Consumer Affairs Victoria is Victoria's consumer regulator.

We:

provide information to business, consumers, landlords and tenants about their rights and responsibilities
register and license organisations and occupations
ensure compliance with consumer laws, and
review and advise government about Victoria's consumer protection framework.

Our vision is for a fair and competitive Victorian marketplace.

Our values include acting with integrity, serving the community and respecting other people.

The outcomes we are working to achieve for the Victorian community are:

Our regulatory priorities include:

improving property managers’ knowledge of their obligations under residential tenancy laws
increasing the effectiveness of regulatory frameworks in the retirement living sector
safeguarding trust money held by estate agents
protecting consumers from false and misleading claims about solar batteries, energy and health and wellbeing treatments
raising community awareness of scams and finding new ways to disrupt scammers
prioritising complaints about unfair contract terms for childcare services
making it easier for charities and the not-for-profit sector to meet their reporting obligations.

We are also committed to achieving regulatory excellence in the way we work, through seven key initiatives:

continuing to embed a risk-based, evidence-based and outcomes-focused approach across our regulatory functions
planning for the move of our call centre to the Ballarat GovHub in 2020
developing phase two of our partnership strategy
developing our people through a workforce capability strategy
embedding a culture of innovation and experimentation
continued delivery of our information and communication technology (ICT) roadmap
improving our processes and tools to listen to the needs of the Victorian community.

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