The Energy and Water Ombudsman Western Australia observes an independent and impartial approach as well as observing procedural fairness at all times. Information obtained by the Energy and Water Ombudsman Western Australia is confidential and services to the public are free.
The Energy and Water Ombudsman is founded on the principles of:
- Natural Justice
- Community Awareness
The Energy and Water Ombudsman Western Australia’s role is to:
- Investigate complaints concerning the provision of services by electricity, gas and water services providers
- Identify serious, systemic and emerging issues, and report these issues to the Economic Regulation Authority (ERA) and other relevant forums
- Undertake outreach, education and liaison to ensure awareness and accessibility to the Energy and Water Ombudsman Western Australia Scheme