Victoria State Emergency Service (VICSES) is a volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community’s capacity to plan, respond, and recover when emergencies occur.

VICSES is the control agency for flood, storm, tsunami, earthquake, and landslide throughout Victoria, and provides the largest roadcrash rescue network in Australia.

VICSES volunteers respond 24 hours a day, seven days a week, every day of the year.

View more about VICSES on our website: www.ses.vic.gov.au

Interested in becoming a VICSES volunteer? Join us: www.ses.vic.gov.au/join-us

When to call VICSES

For flood and storm emergencies, call VICSES on 132 500.

If life threatening, call Triple Zero (000)

For general enquiries, you can call our office number or via our contact form on our website here: www.ses.vic.gov.au/about-us/contact-us

Call VICSES on 132 500 during a flood emergency if:

· Your property is flooded, or about to flood.

Call VICSES on 132 500 during a storm emergency if:

· A tree has fallen and has caused structural damage to your home or vehicle.

· A tree or large branch has fallen and is preventing you from entering or leaving your home.

· There is damage to your roof, or it is leaking significantly.

For more information on when to call VICSES, visit: www.ses.vic.gov.au/when-to-call