Also known as
- United Protestant Association
Aged Care Facilities
Orange
More Locations
Upa Community Care Services, Orange NSW 2800
Business Summary
UPA has a special place in the heart of many people. Across a wide geographic area and through a complex range of programs, members, staff, volunteers, consumers, clients, family and friends join together to offer much needed care and support for older and younger people in our communities.
About Us
One of the most significant factors in providing quality aged care is to ensure that sufficiently skilled people are on hand to provide that care. UPA understand that every person is different and so is the care they require and UPA employ over 1200 skilled staff members to meet the individual care needs of the 1570 consumers and 5130 clients and provides all the necessary training programs to support staff in their important care roles. Training and development is an ongoing process but ensures that residents are cared for by highly trained, confident staff with sufficient resources and time available for them to fulfil their roles effectively. UPA have very strict and thorough systems in place when employing new staff members, ensuring they have the appropriate skills and qualifications as well as a Police check every three years.
There is an obligation on UPA to ensure that the workplace is a healthy and safe place for all employed within UPA, consumers and clients, those who volunteer, contractors and others under the WHS Legislation. The UPA Board, General Manager, State Accountant, Regional Executive Members and Regional Managers, Care and Program Managers will meet their duty to exercise due diligence to ensure UPA fulfils its health and safety obligations. There is also a comprehensive set of Work Health and Safety (WH&S) policies and procedures in place.
UPA Community Programs (now called UPA Home Care) have been providing assistance to frail older people to help them remain as independent as possible in their own home for more than 21 years. From 30 aged care packages in the Tweed Region in 1995, UPA now has 529 community programs in every region and district across New South Wales.
UPA offers a wide range of accommodation options throughout it’s Regions including residential care, retirement villages, nursing homes, home care services, serviced units. Privacy for each resident is embraced within a caring and understanding atmosphere and all residents are treated with respect and dignity. UPA is continually working towards upgrading, modifying and rebuilding our facilities to ensure that they can provide the best possible environment to meet the needs of those who choose to make a UPA facility their home.
What makes UPA unique in the Aged Care industry is their commitment to care, their focus on their residents needs and how they operate in partnership with their residents, staff and volunteers. The key also to UPA’s success is being able to weather the changes in the industry and continue to improve work processes and provide the highest level of care.
UPA’s mission is one of Christian service, seeking always to offer the highest possible standard of care. It is a cooperative effort and we recognize with deep gratitude the commitment of our volunteers and staff for the way in which they go about their work day and night with diligence, sincerity, kindness and enthusiasm. We stand by our promises and ask residents and their families to let us know if we are failing to deliver on them.
What We Do
UPA’s facilities offer a wide variety of services, programs and activities:
- Beauty & Hair Care
- Physiotherapy
- Massage therapist
- Activity Programs
- Exercise Classes
- Pet Therapy visits
- Men’s Sheds
- Bus outings
- Gardening
- Concerts/singalongs
- BBQ’s
- Bible studies
- Flower arranging
- Libraries
- Internet rooms
- Cafes
- Card evenings
- Dancing
- Quiz nights
- Arts & Crafts
- Skittles
- Walkabouts
- Special Days (Christmas, Easter, Anzac Day etc.)
FAQs
How do I know if I need to look at moving into care?
This is never an easy decision to make. The first signs of needing assistance with daily living are when the normal day-to-day tasks have become too difficult to manage without help from others. The best thing to do is discuss it with someone who respects your situation and knows you well. Perhaps this could be a family member, or your local doctor. Another way of ascertaining your needs is to consult with the Aged Care Assessment Team (ACAT).
What is an assessment?
An assessment is merely an evaluation by a member of the Aged Care Assessment Team (ACAT) who is a health care professional in the area of senior care. They will visit you and ask you some questions about your life and lifestyle to find the best possible care options for you. You may have anyone present with you for the assessment, such as a carer or family member. And if you wish, you may instruct your doctor to provide your medical history to the ACAT representative.
What are the standards for staff working in Aged Care Facilities?
The staff working in a home should be fully trained to the highest standard. Aged Care Homes are subject to an accreditation process conducted by the Australian Aged Care Quality Agency. The home must pass a series of compulsory checks to operate.
What kind of personal care can I expect to receive?
Care should be assessed and provided based on the individual needs of each and every resident. This is something you should always discuss in detail with your intended place of residence and should include things apart from your clinical care needs. These could be the activities you like to do, any community ties you have and want to maintain, what you like to eat and who your family and friends are, just to name a few.
Should I consider an Enduring Power of Attorney?
An Enduring Power of Attorney is a legal document that appoints someone else (the attorney) to act on your behalf regarding financial, medical or lifestyle matters and property if you do not have the capacity to manage or understand these matters. You can get advice about preparing a power of attorney from a solicitor, a community legal centre, a state trustee company or your local magistrate’s court.
What will the government’s Living Longer Living Better Reforms (LLLB) change for people going into residential Aged Care?
The LLLB Reforms will take effect from 1 July 2014. They aim to provide more choice for people needing aged care. In relation to Residential Aged care, this flexibility includes how people want to pay for their accommodation costs as well as increasing the scope for residents to purchase additional services and amenities. Ultimately, consumers and carers can exercise more power and choice in the design and delivery of their care.
I have an ACAT but I have heard that there are new reforms that affect high and low care classifications?
From 1st of July 2014, the LLLB reforms will apply, which means the distinction between high and low care will no longer exist. Regardless of the classification on the pre 1 July ACAT assessment form, you will be able to choose any aged care home for a placement.
Where do I go to get more information on the Reforms?
The My Aged Care website (myagedcare.gov.au), allows consumers to review all homes in detail including the type of rooms available, pricing and care services offered. However, it is important to note that you should always visit the homes and meet the staff to be able to make a complete assessment of whether the accommodation will suit you.
How will residents already in an aged care home be affected by the Living Longer Living Better Reforms?
Any residents in an aged care home before 1 July 2014 will not be affected by the reforms.
How will means testing arrangements change for residential aged care recipients?
From 1 July 2014, the Government will combine the current income and assets test for anyone entering residential care after this date. We always recommend people seek professional financial advice if there are any questions or decisions to be made in relation to a resident’s choice of accommodation payment options to suit individual situations.
At A Glance
Serviced Apartments
Home Care Services
Retirement Villages
Residential Care
