Understandably, not many people know what to do when someone dies. What you do depends on how and where a person dies.
Whatever the circumstances at the time of death, it is important that you contact us as soon as possible. This will allow us to assist you and your family and begin the funeral arrangements.
When you call, we will need to ask you some questions - we understand that you may find this difficult and we will do our best not to rush you. The questions we ask will enable us to help as best we can:
We will make an appointment where the Arranger will guide you through the process of making the funeral arrangements. We can come to your home or you can come to ours. This meeting will take about one and a half hours and although it is very important, it doesn't need to take place until you are ready - for some families this will be immediately for others they may want to wait.
Some of what will be discussed during the meeting:
- The Funeral – Burial or Cremation, when, where, style and who will conduct the service
- The Legalities - information required by Births, Deaths and Marriages including
- Full name
- Date and town of birth
- Parents full names including mother’s maiden name
- Marriage details – to whom, age, what suburb and country
- Children’s names and their date of birth
- Choosing the coffin and floral tributes
- The newspaper notice
- Music, service sheets (handout) and photo presentation (DVD) as well as catering.