What is the minimum storage period?
The minimum storage period is one month.
How can I get my stuff to the storage centre?
We provide move-in trailers at no charge and we can recommend a removalist.
Do I get a refund if I move out earlier than expected?
As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rate your payment. This way, you don’t have to pay for more than you need. That payment will need to be made over the phone or in our office.
How does billing work?
We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.
If we run out of space what options do, we have?
If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.
Do you have a bin we can use?
Yes, it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organize this.