M5 South West Motorway

M5 South West Motorway

(02) 9825 1000

Toll Plaza M 5 South West Motorway, Hammondville NSW 2170

www.m5motorway.com.au (02) 9825 1101
About Us
About Us

Developed & operated under a 30 yr lease (due to expire in 2023) by Interlink Roads Pty Ltd, the success of the M5 is shared by thousands of Australians through their stock & superannuation investments in Interlink's owners, Transurban, Retail Employees Superannuation, Sunsuper & interests associated with Hastings Funds Management, Industry Funds Management & the AMP Infrastructure Equity Fund.


Interlink Roads also owns & operates E-way - a state of the art tolling system that allows you to drive non-stop through any electronic toll plaza in Australia. To save time & money with E-way click here.


Motorway Usage

Green light on the M5

Motorways like the M5 have long proven to be inherently safer, more efficient and less polluting than other roads.

Motorways have higher speed limits, hard shoulders, fewer intersections, one way traffic flow and no pedestrians. Even so, following a few simple guidelines will make travelling on the M5 safer and smoother for you and your fellow motorists.


Follow the links for more information on:


Benefits

At the M5 we've long said using our motorway provides motorists with a range of advantages.

Now, a study conducted by independent consultants IMIS, together with the University of Melbourne, has found the M5 offers environmental benefits in the form of reduced pollution, as well as safety benefits.


Motorists using the M5 also save time.

The information below shows the average time saved in 2008 by motorists who used the M5 as compared to motorists using the alternative route.

KNOW MORE


Contact Us

Beyond the concrete and steel, the M5 is all about making it easier and safer for you to get where you want to go.

To that end, if you have any questions, would like to share an opinion or want to deal with a tolling matter, please feel free to contact us via any of the means below:


General Enquires:

PHONE : 02 9825 1000

E-MAIL : [email protected]

FAX : 02 9825 1101

Customer Service:

PHONE : 1300 555 833

To share your thoughts or inform us about something, please click here

To deal with a tolls matter, please click here

Toll trouble?

Non-payment of tolls? No beep of E-way tag? Received a violation letter?

PHONE : 1300 658 652 or click here


FAQs
Is electronic tolling available on any other toll road in Sydney?
Yes. As well as the M5 South West, your E-way tag can be used on the Sydney Harbour Bridge and Tunnel, Eastern Distributor, M4 and M2 Motorways, Cross City Tunnel and Westlink M7. You will also be able to use your E-way tag to access the Lane Cove Tunnel when it opens later this year.
Can I use my E-way tag in other states?
Yes you can. It can be used in Queensland on the Gateway and Logan Motorways and in Victoria on the Melbourne Citylink.
Why don't you open the east facing ramps at Belmore Road?
Interlink Roads would require greater interest from customers than our surveys currently reveal, for these ramps to be economically viable. If you would like to express your interest in opening east facing ramps at Belmore Road, please send us an email via the Contact page.
Why don't you widen the M5 to three lanes each way?
Provision was made during construction to allow for widening of the road to three lanes in each direction for the full length of the motorway. Current peak traffic levels are around 3,800 vehicles per hour. The capacity of a two-lane carriageway is approximately 4,100 vehicles per hour. At the appropriate time, and subject to fulfilment of all environmental concerns, we expect to be granted approval to widen the road.
What is Cashback?
The NSW Roads & Traffic Authority (RTA) Cashback plan is a NSW government initiative that allows motorists on the M5 and M4 to receive a refund of all tolls they pay on these roads, less GST. To be eligible, your vehicle must be privately registered in NSW.
Are E-way customers eligible for the Roads and Traffic Authority's (RTA) Cashback Plan?
E-way customers are entitled to a refund of their tolls for all but the Cashback GST component for private trips on the M5 and the M4 motorways.
What is a pass?
A pass is just another way of electronically paying your toll on the M5. You register your vehicle's details with the pass issuer and provide them with your payment details.
How can I get a pass and how much does it cost?
Phone 13 76 26. Cost-this is set by individual pass issuers. Phone 13 76 26.
How long does it take to get a pass? How long can I use the pass for?
This is set by individual pass issuers. phone 13 76 26.
Which passes are accepted on the M5?
The M5 accepts passes issued by Roam Express and the RTA.