About Us

We specialise in Corporate Facilities Management & Concierge Services. Our team can demonstrate their expertise and capabilities in the establishment & ongoing management & maintenance of multi storey high rise residential apartment properties.

Our vision is to raise the bar & heighten standards in the facilities management sector. We offer a wide range of Asset & Facilities Management Services.

We are flexible & pride ourselves in being able to devise & deliver a single service or a combined service package to suit individual customer needs. T & M is committed to quality assured systems & procedures. The Facilities Manager appointed to assist in the delivery of any contract service will hold full Australian qualifications in addition to a minimum 5 years FM experience.

Concierge & Resident Services

The Concierge team is fundamental to the smooth operation and well-being of residents.

The Concierge is the first point of contact for visitors to the building; they present the "public face" to visitors and it is therefore important that a positive first impression is conveyed, and subsequent dealings provide a high level of service.

Objectives:

Ensure a high level of personal service to residents & visitors
Ensure smooth & stable operation of concierge & security service
Maintain loyalty of the concierge personnel to the buildings community
Ensure high level of security at the site is maintained at all times
Ensure ongoing & continuous improvement of the service over time
Ensure retention of excellent concierge personnel

Facilities & Building Management

We aim to:

Create an outstanding, well run, home for the residents
Maximize owners' property values
Manage the property & Owners Corporation funds in a prudent, financially responsible & accountable manner

Strategic Management Services

Prepare budgets
Update strategic plans, 10 year asset management plan
Annual audits
Maintain documentation
Establish & maintain relevant registers

Capital works co-ordination services
Long term asset maintenance planning
Building & Asset management services
Contract management services
OH&S Management and Audits
Contractor compliance
QA (Quality Assurance)
Engineering Support

Handyman Services including:

General Maintenance/Repairs
Gyprock repairs/replacement
Lighting replacement
Lock Repairs
Painting
Window, door & sliding door repairs

The Right People

Our team has considerable strength, innovative culture & corporate experience which means we can provide the support needed to achieve the desired outcomes & drive continuous improvement in Building Management, Concierge & support services delivery. Our dedicated staff can provide the 24 hour, 365 days responsive service.

The Right People

Qualified facilities managers and concierge staff have the skills & expertise to ensure familiarity with the building & specific requirements of all Contracts.

We employ additional personnel to cover holiday, sick relief & admin support to ensure a prompt, reliable & client focused Service. We aim to deliver a value for money service & high client satisfaction.

Portfolio

Commercial & Residential Properties Managed By T & M

Horizon Apartments - 184 Forbes Street Darlinghurst NSW
The Rex Apartments - 50 Macleay Street Potts Point NSW
The Gazebo - 2 Elizabeth Bay Road, Elizabeth Bay NSW
Stamford On Kent - 183 Kent Street Sydney NSW
Parkridge Apartments - 6-14 Oxford Street Darlinghurst NSW

Hipwell Sharon