EWON was founded in 1998 as an industry-based Ombudsman scheme, to independently resolve complaints about members of the scheme.
As an Ombudsman scheme, we work towards a fair and reasonable outcome for all parties. We are an independent body – we are not a consumer advocate, nor do we represent industry.
§ debts, arrears
§ disconnection or restriction of supply
§ actions of a provider that affect your property
§ reliability of supply
§ quality of supply (including claims for compensation)
§ connection or transfer issues
§ negotiated contracts
§ marketing practices
§ poor customer service.