Is Accident Hire Car included in your comprehensive cover?
No it’s not included on our Comprehensive policy, although you do get up to two weeks’ use of a hire car if your vehicle is stolen.
If you’d like a hire car to drive if yours is involved in an accident, you can add the option to your policy for just over $1 a week. Just select "Continue Online" and proceed through the application to “Options” on page six.
Where do I find my car’s details?
You may find the details about your car on previous insurance certificates, registration papers or badges on the vehicle. If you still can't find them, you may need to get in touch with the dealership you bought the vehicle from, or even the manufacturer.
If you need help finding this information, give us a call on 1800 555 878.
What is Market Value?
Market Value is the reasonable cost to replace your vehicle with one of the same make, model, age and condition at the time it’s stolen or damaged. It doesn’t include any allowance for warranty, stamp duty, transfer costs or dealer profit.
Why do I need travel insurance?
Travel insurance helps protect you against the unexpected expenses while you are travelling, from things like theft of your personal effects, accidents and medical problems.
To find out more about why you should take out travel insurance and the benefits of purchasing cover visit the Department of Foreign Affairs and Trade Smartraveller website; smartraveller.gov.au
When should I purchase my Budget Direct Travel Insurance policy?
You’re covered for your journey being cancelled and losing your deposits the moment you buy your policy, regardless of when you’re travelling. So we recommend you buy your travel insurance as soon as you’ve paid for your trip.
Who can purchase a policy?
Budget Direct Travel Insurance is available to permanent residents of Australia, up to 100 years of age, and must be purchased before departing for your trip.
Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.
Can I purchase one-way travel insurance?
Yes, you can purchase Budget Direct Travel Insurance for a one-way trip. The travel must originate in Australia. Please note the following restrictions apply:
0-65 years of age, 1 day - 1-year Maximum.
66-100 years, 90 days Maximum.
For your one-way trip, Travel Insurance ceases 24 hours after you reach your final destination on your itinerary.
How do I purchase Budget Direct Travel Insurance?
You can get a quote and buy Budget Direct Travel Insurance online or call our Contact Centre on 1800 444 424.
How can I pay for Budget Direct Travel Insurance?
You can now choose from a range of payment options. We now accept payment via Credit Card (VISA or MasterCard) or PayPal.
We’ll email you the Product Disclosure Statement and your Insurance Certificate to you as soon as your payment is approved.
When do I receive my travel insurance policy documents?
We will email your policy documents to the email address you provide us as soon as your purchase is completed. You can check the details straight away to make sure they are correct. If you notice something is incorrect, call our Contact Centre on 1800 444 424.
Do you cover pregnancy?
We provide cover if you are pregnant and something unexpected happens, specifically injuries to the body, an illness that was not expected or complications of pregnancy and childbirth. We do not consider pregnancy or childbirth to be an illness or injury. Read the Product Disclosure Statement for further details.
If I change my mind and cancel the policy, do I get a refund?
Budget Direct Travel Insurance provides a 14-day cooling off period that commences from the day of purchase. During this time if you decide to cancel your travel insurance, you can receive a full refund provided that you have not started your journey and are not making any claims or exercising any other right under the policy.