Can I pick up my order?
Yes! If you wish to pick up your order from our Toowoomba store, select the in Store Pick Up option during checkout. Be careful to note the terms and conditions of sale. We’ll be in contact when your order is ready for pickup. To double check availability of stock, give us a call or email before placing your order.
Can I qualify for a discount?
We work hard to keep our prices as low as possible, to help ensure everyone has access to the same healthcare and medical goods the professionals use. As a result of this, it’s not possible for us to offer further discounts while keeping the doors open for everyone.
How long after ordering can I expect to receive my product?
Upon successful payment we will endeavour to dispatch your goods within two working days, after which Australia Post delivery times will depend on the distance between warehouse and destination. You will receive an email to notify you when your order has shipped, and signature on delivery, included with every order, will ensure the product reaches you suc.
I prefer not to order online. What other ways can I order?
We are primarily a bricks and mortar store and are eager to have a chat should you wish to come in or give us a call. We’re more than happy to take your order over the phone or have you purchase your goods from our store directly.
I’m an international customer. How do I complete my order?
: Insurance conditions and a multitude of laws covering medical products, throughout the world prevent us from selling overseas.
What forms of payment do you accept?
We accept payment via PayPal or by credit or debit card through the same system. You can also purchase with cash or EFTPOS in store.
How will I know that my payment has been received successfully and my goods posted?
You will receive an email notifying you that the payment has been received. We almost always ship within one working day of receiving payment and once this has occurred, you will receive an email notifying you that your goods are on the way!
Is it safe to purchase through the online store?
The Brady’s Medical Supplies website operates on a server secured by SSL. You will note when going through checkout that a small padlock appears in the address bar of your browser to notify you that this is so. Payments themselves are processed through PayPal directly and hence secured by PayPal’s systems. Payment details such as card numbers are not kept or recorded by the system.
Do you have a showroom to view your stock?
Yes, we do. Our store in Toowoomba, Queensland has been operating since 1991 and we would love to see you to discuss your needs.