BlueCross Community & Residential Services - Clevedon Terrace

Our Residences

Heidelberg

Business Summary
A Leader in providing an extensive range of High Quality, Personalised Aged Care services, Residential Care, In Home Support, Respite Care.
About Us

BlueCross provides all of our clients with high quality aged care services together with personalised care to create the best health and wellbeing outcomes for every individual. When you become part of our community, we want you to continue being able to lead a full life.

Our vision is to be recognised as a leader of best practice in the delivery of aged care by providing innovative and responsive services and a flexible continuum of care.

Through a person-centred approach to care, we aim to enrich lives and improve residents' and clients’ wellbeing across our residential and community services.

Our values encompass our people, performance, principles and passion underpin all we do to strive to deliver best practice aged care to all our clients.

Why choose BlueCross?

Our extensive range of support and services creates the flexibility to allow all our clients a smooth transition through aged care as individual needs change. We promote dignity, respect, choice, integrity, independence and engagement for everyone at every stage, for all of our residents, staff and clients.

You will see our values reflected whenever you engage with any of our staff. Our high standard of customer service is of paramount importance to us, offering you helpful and friendly guidance throughout the process. We consider our BlueCross staff our most important resource - they engage with our clients, day in, day out, to ensure a superior level of care for everyone, including high care, low care, palliative care, respite, care at home and other support services.

If you would like to find out more, please call our friendly staff on 1300 133 414 or visit our Help Centre online here.

What We Do

At Bluecross our warm and caring staff deliver exceptional care across an extensive range of services. Whether you need additional support at home or are interested in one of our quality residences, we have the right option for you. Plus, our individualised, person-centred care for all of our clients ensures their wellbeing is our first priority.

Residential Care

Home Care

Respite Care

FAQs
What do our staff say about working at BlueCross?
"Community Care at Home is a very rewarding job. I have met some lovely clients and it is a pleasure to assist them to stay in their own home and put a smile on their face" - Allyson Murphy
How do I access aged services?
You will need an aged care assessment to access aged services – contact My Aged Care 1800 200 422 to arrange one, alternatively you can request an assessment at www.myagedcare.gov.au. Once you have your assessment you will need to select your provider and apply for care services. For more information on how to access services, please see our step by step guide.
What is a waitlist?
Some aged care providers have a waitlist for people wishing to receive care services. For in-home and community care packages, a waiting period may apply pending a package becoming available with the provider of your choice. This is because a limited number of packages are made available by the government for providers. In residential care, a waiting period may apply pending a room becoming available in the residence of your choice.
What happens if my care needs change?
Whether you are receiving in-home care or residential care, your care needs are assessed regularly to ensure your provider continues to meet them. As your care needs change, the services you receive will be adjusted to suit. In residential care, some residences offer ageing in place, which enables greater flexibility to accommodate changing care needs.
How much does aged care cost?
The cost of aged care is dependent on personal financial circumstances. Please see the fees and funding section of our website for a breakdown and description of the costs.
Will my pension be affected?
Choosing to receive aged care services will not affect your pension. Your pension income can be used to pay any fees incurred though. Your pension is only affected by your income and assets assessment, which is determined by the government.
At A Glance
Flexible support ensuring continuum of care
Varying levels of care to suit your needs
Individualised, person-centred services
Focus on your total wellbeing
Respect & support for your independence & dignity