How will I know if my online order has been completed successfully?
You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email or if you are unsure whether your order was successful, please contact our friendly Customer Service Team at 1300 790 618.
Is there a minimum order amount?
No, there is no minimum amount of money that you are required to spend on an order.
What is the CCV on a credit/debit card?
It is the 3 digit code located on the back of your credit card, above the signature box and next to the 16 digit credit card number.
What payment methods can I use for online purchases?
You can use VISA, MasterCard and PayPal to purchase from our online store.
Why is my order cancelled?
There are a few reasons why your order may be cancelled. Examples include: Out of Stock products, or unanswered phone calls/emails during our verification checks with you, etc. Our Customer Service Team will be able to provide an answer regarding your order. You can reach them at 1300 790 618.
Can I order over the phone?
No - orders must be placed on the website. If you require guidance on online purchase, please contact our friendly Customer Service Team at 1300 790 618.
What is Click & Collect?
Click & Collect is a free service that allows you to place an order online and then collect your purchases in store. There are no delivery fees, and no waiting around at home for the postman to arrive. Click & Collect is currently available in participating stores only.
What products are available for Click & Collect?
Click & Collect is available for all of the items on amcal.com.au. Items will show a green Click & Collect icon in the 'Availability' section of every product page.
Can I split my order for home delivery and Click & Collect?
We are not able to accept a single order that includes items for Click & Collect services as well as items for home delivery, so in these cases you will need to place two separate orders - one for collection and one for delivery.
Which stores offer Click & Collect?
To find a collection location, simply enter your suburb or postcode during checkout to view a list of collection locations near you.
Why does it take so long for my order to be ready for collection?
If the store has stock already available, your order can be directly fulfilled. Where possible we ship from the nearest warehouse location to your store. To ensure you have access to widest variety of products, we may ship your order from our largest warehouse. Depending on the location of your preferred store, this can take between 3 and 7 working days.
How will I know when my order is ready to collect?
You will receive an email once your order is ready.