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The Department of Human Services now provides
Medicare, Centrelink, Child Support and CRS Australia
payments and services, including family assistance.
The Department offers a range of Centrelink,
Child Support and Medicare online services.
Find out more about what you can
do online or register at
Centrelink Services
Go online for a faster and more convenient way to
manage your Centrelink services when and where it
suits you.
To register for online services, go to
You can make a claim, report your income, update
and view your personal details. You can also
subscribe to SMS, email reminders and receive
Centrelink letters online. Its an easy and secure
way to manage your information.
If you dont have the internet at home, you can
access our online services in most of our service
centres. If youre on the move you can also access
our online services from your mobile smart phone.
Use this number to register for all Phone Self
Service options. Register and identify yourself with
your Customer Reference Number (CRN) so
tailored Phone Self Service options are
automatically available to you.
Here are the top 5 options:
check my payments
enquire about an advance
request a document
report employment income, and
update my family income estimate.
Registered and approved customers can call this
number for fortnightly reporting.
Also includes:
Farmer, self-employed or rural Australian
Needing help in a crisis
Looking for work (21 and over)
Recently moved to Australia to settle
Also includes:
About to retire or in retirement
Seniors
Needing help after someone has died
Also Includes:
Illness and injury
Caring for someone
Also includes:
Guardians
Also includes:
Looking for work (under 21)
Youth Allowance
Austudy
Financial Information
A quick service for employers/businesses about
issues, including:
Help with completing requests for employment and wage details
Accepting information about incorrect
income support payments
General employer information on issues
and referral to other government agencies.
For information about claiming a payment from a
country other than Australia and about claiming an
Australian payment while outside Australia.
(You can reverse the charges)
Foreign Income Exchange Line
Enquiries by TTY for people with
hearing and speech difficulties
A TTY phone is required to use the Service
TTY Enquiries
TTY Customer Relations
You can also report a suspected
fraud through the internet at
Note:
calls from your home phone to
'13' numbers from anywhere in
Australia are charged at a fixed rate.
That rate may vary from the price of
a local call and may also vary between
telephone service providers. Calls to
'1800' numbers from your home
phone are free. Calls from public
and mobile phones may be timed
and charged at a higher rate.
For Service Centre addresses, see
Service Centre
Customer postal address
Write to: Centrelink Payments
Reply Paid 7800
Canberra BC ACT 2610
Child Support Services
Separation assistance for both parents,
including, calculating, collecting and
transferring child support.
Visit
for a range of products, services and
resources to help with other aspects of separation.
Online Services
Child Support Online Services provides a
quick, easy and secure way to manage your
child support where and when it suits you.
Services are also available to employers and
financial institutions through Child Support
Business Online Services.
For more information about online services, go to
If you dont have the internet at home, you
can access our online services in most of our
Service Centres.
If you would like to discuss your child
support arrangements, please ring
between 8.30am and 4.45pm. You
can also meet face-to-face with a
Customer Service Officer at a
Metropolitan office or service
centre nearest you (please call to make
an appointment)
Note:
calls from your home phone to '13'
numbers from anywhere in Australia
are charged at a fixed rate. That rate
may vary from the price of a local
call and may also vary between
telephone service providers.
Medicare Services
Delivering health payments and
services for all Australians.
Visit
to find your local Service
Centre or find out about our range
of convenient claiming options.
You can also access a range of
information and services online.
Online Services
Medicare Online Services is a convenient way
to access a range of information and services.
To register for online services, go to
If you dont have the internet at home, you
can access our online services in most of our
Service Centres.
Aboriginal and Torres Strait Islander
Access and Employment line
Australian Childhood Immunisation Register
For health professionals
CRS Australia Services
CRS Australia helps thousands of job
seekers towards meaningful employment
each year. Our professionally qualified
staff have expertise in helping people
with a disability, injury or health
condition to get and keep a job. We also
work with employers to find staff
and keep workplaces safe.
