The Energy and Water Ombudsman Scheme originated from the privatisation of the South Australian electricity industry in 1999. A licence condition was imposed on all entities providing electricity services to participate in an independent scheme to ensure fair practice and effective dispute resolution between the electricity providers and their customers. The scheme was subsequently expanded to include consumers of gas and water services.
We understand that things can go wrong and that is why it is important that consumers have access to the Energy and Water Ombudsman SA. We are an independent service that can investigate and resolve disputes between electricity, gas and water retailers and distributors and their customers.
One of our fundamental and guiding principles is that of fairness to all parties, maximising the opportunity for a just, economical, informal and speedy resolution within an environment of privacy and confidentiality.