Regional Offices

South West Office - Hamilton


Business Summary
Partner with communities, government, other agencies and business to provide timely and effective emergency management services, building community preparedness, disaster resilience and contributing to risk prevention.
About Us

Victoria State Emergency Service (VICSES) is a volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community’s capacity to plan, respond and recover, when emergencies occur.

We operate under the Victoria State Emergency Act (2005) and the coordinating agency for emergency management, Emergency Management Victoria (EMV).

As a Statutory Authority, VICSES is governed by a Board, which is accountable to the Minister for Emergency Services. Operating since 1950, VICSES covers all of Victoria, via 149 Units across six Regions, in addition to Head Office located at Southbank, Melbourne.

We are the control agency for flood, storm, tsunami, earthquake and landslide throughout Victoria, and provide the largest road rescue network in Australia, with specialist teams in 102 of our 149 units across the state.

VICSES is a significant contributor and leader in emergency management. We strive to develop and lead best practice by focusing on further developing our core business activities and strengthening our relationships and partnerships in developing a resilient Victorian community that knows what to do before, during, and after an emergency.

What We Do

Our Services

We support our communities to better understand the ‘who, what, when and how’ for emergency events by:

  • Building competency in knowing what to do in the future - Believe they know how to do it.
  • Increasing individual capacity and capability to respond - Believe they can do it.
  • Increasing awareness of the community’s role and the role of VICSES and others - Believe everyone has a role to play.
  • Realising the positive outcomes and relevance of preparing for future emergencies - Believe it will make a difference.