About Us

Subsidence Advisory NSW is an agency of the NSW Department of Customer Service and operates under the Coal Mine Subsidence Compensation Act 2017.

Changes to the mine subsidence system in NSW took effect from 1 January 2018 following a review of the former Mine Subsidence Compensation Act 1961. The changes make the mine subsidence compensation processes easier for property owners and provide a more equitable model for mining operators. 

Learn more about the changes here.

What We Do

Subsidence Advisory NSW supports communities living in areas of New South Wales where there is the possibility of mine subsidence.

We keep communities safe, manage compensation claims for subsidence damage to improvements such as houses, and regulate development in mine subsidence districts to help reduce potential damage.