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Level 4 50 Market Street, Melbourne VIC 3000

About Us
Benefits and Services
  • Achieve additional value from your resource base and deliver maximum value to your shareholders.
  • Staff can be free to administer better quality accounts.
  • Internal and external primary collection services can be benchmarked at no cost and without risk.
  • Increase bottom-line results without increasing departmental overheads.

Contact us to find out how we can solve your debt recovery worries.

Shield Mercantile will enable your company to achieve additional value from your resource base and deliver maximum value to your shareholders.

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About Us

Shield Mercantile was established in 1988 as a privately owned debt collection firm which hosts offices in Sydney and Melbourne. Through strong leadership, vision and diligence, we have created a unique position within the market as one of the best performing primary and secondary agencies.

Our approach

Shield Mercantile does not operate a volume driven process like many of its market competitors.

Our approach to providing debt collection services is firmly underpinned by a quality process that produces consistently higher net returns to our clients. Our ability to handle volume is facilitated by our decentralised business model.

Our approach to collections is individualised so that we can provide appropriate consideration to the situation and circumstances of each debtor.

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Shield Mercantile is committed to Compliance with all applicable state and federal legislation. All Shield Mercantile staff undergo extensive ongoing training with all relevant laws, regulations and industry codes which exist externally to the organisation, regardless of whether they impose a mandatory obligation or whether they have been voluntarily adopted by us.

Shield Mercantile also ensures that we comply with all relevant licensing and insurance requirements.

  • Call Monitoring
  • Licensing
  • Hardship
  • Complaints
  • Contact Details
  • Not satisfied with the outcome?

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Service Level Guarantees

We include the following service level guarantees:

  • Compliance with all relevant State and Federal Acts, for example, Privacy Act, Competition and Consumer Act and National Consumer Credit Protection Act
  • Where the primary debt collection function has been performed effectively we expect to recover between 8% and 12% annually and in some cases to over 20%

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Shield Mercantile are market leaders in every sense of the word, you pay for what you get and that is great recovery results. The level of service & support that is provided is second to none and I would have no hesitation in recommending their services to other organisations. Donald Maclaren Collections Manager Royal Automobile Club of Victoria (RACV) Limited
HSBC Bank Australia Limited
Engaged the services of Shield for approx the past 10 yrs. Shield has provided debt recovery services for HSBC for 1st & 2nd debt referrals & live accounts. Shield have regularly outperformed all other agents during this relationship. Shield Mercantile is highly regarded in the industry & is known to recover debts that previous agents could not. We have also found the service Shield provides is very good in regards to reporting etc in a timely manner. Tim Mozsny Manager