Regal Home Health
Once I have been referred to Regal, how long is it before I receive a visit from a Community Nurse?
Regal can commence visits the next day.
How do I contact my Community Nurse?
Simply by ringing (02) 9264 4555 8.30 to 5 pm 7 days per week, after hours oncall services available for urgent assistance.
How do I pay?
If your care is funded by a body such as a Private Health Fund or the Departments of Veterans' Affairs, the invoice for your care will be sent directly to them. If you are a self-funded client, we will invoice you directly and you may pay either by cheque, EFT or Credit Card.
Who do I contact in an emergency?
In case of emergency please contact your Local General Practitioner or 000 for Emergency services.
How do I obtain funding to cover the cost of my care?
You can discuss a variety of funding options with one of our friendly Client Services team member.
What is ACHS accreditation?
The ACHS is the Australian Council on Healthcare Standards. They are Australia's leading health care assessment & accreditation provider with a mission to improve the quality & safety of health care. Regal Health Services was the first private Community Nursing service in Australia to be accredited with the Australian Council on Healthcare Standards in 1994 & is currently accredited to 2013. Regal Health Services is proud to have achieved EA (Extensive Achievement) across a number of cr
If I am unhappy with the service or want to provide feedback who do I contact?
Regal is committed to providing the highest standards of client care. Regal has an advocacy program that ensures unbiased support advocated for your needs. If you are in any way unhappy with the care you have received please contact our General Manager on 02 9264 4555 or firstname.lastname@example.org
If I want to complain to an independent body who do I contact?
If you are unhappy with the way we have responded to your complaint internally you can contact the Health Care Complaints Commission on 1800 043 159 or email them on email@example.com, and they will assist in resolving the complaint.
What training do your Community Nurses receive?
Regal ensures that all its Home Healthcare team are registered with the appropriate registration bodies and are fully orientated with initial and ongoing training in home healthcare.
Charter for DVA Complaints
The Department of Veterans' Affairs is committed to customer service so we value feedback from you. We would like to hear if you are happy with the service you have received. If you are not satisfied with the service provided by us, it is important you tell us, so that we can do something about it.
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