Refuge clothing is created to bring the latest styles and fashion from amazing labels and designers.
We offer an exchange in size and colour and are also happy to exchange the item for a credit voucher if the item is considered inappropriate. We are unable to offer a refund unless the claim is in accordance with the fair trade practices act and the item is recognised as faulty.
Please notify us of your intention to return any item within 24 hours of delivery via email. All claims need an authorisation number from our dispatch team in order for your claim to be processed. All items sent without an Authorisation Number will not be accepted and will be returned to the sender at the sender’s expense.
Damaged / Faulty Goods
Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition. In the event that your goods are not in a satisfactory condition on arrival please notify our team immediately via email. Please note that each item is photographed before dispatch to ensure that it is not faulty on our end.
We will happily exchange your item if it has not been worn, washed or damaged in anyway and has all the original swing tags intact. Exchanges are subject to availability and also need confirmation from our dispatch department with the issue of an authorization number before being returned. All items sent without an Authorisation Number will returned to sender at the sender’s expense. All returns must be made within 7 days of receiving your goods.
We are happy to offer a credit note if you change your mind once you have received your purchase. Credit Notes will only be issued within 7 days of receiving your goods. Please adhere to the exchange option policies. Credit notes are valid for six months from the date of purchase.