Queensland Urban Utilities

Taking care of Brisbane's water and wastewater needs
Business Summary
WATER AND SEWERAGE SERVICES
About Us
About Queensland Urban Utilities

Formed in July 2010, Queensland Urban Utilities is one of the largest water distributor-retailers in Australia. We deliver drinking water, recycled water, and sewerage services to a population of more than 1.4 million in South East Queensland.

Queensland Urban Utilities has transformed the way water is managed and delivered in Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset local government areas.


Formed in July 2010, Queensland Urban Utilities is one of the largest water distributor-retailers in Australia. We deliver drinking water, recycled water, and sewerage services to a population of more than 1.4 million in South East Queensland.

Queensland Urban Utilities has transformed the way water is managed and delivered in Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset local government areas.


Our Services

Each year we supply around 136,000 megalitres of tap water, and remove and treat approximately 107,000 megalitres of sewage for our residential and commercial customers.

We also supply around 10,000 megalitres of recycled water to businesses. These services are delivered via our $5 billion infrastructure network.

Queensland Urban Utilities also manages and issues residential and commercial accounts for water and sewerage services.


Since 1 July 2014, we are now responsible for receiving, assessing, providing advice and approving applications for the connection, disconnection and alteration to our water and sewerage networks, instead of the Councils within our service territory (called the “Water Approval Process”). For more information visit http://www.urbanutilities.com.au/development-services.


FAQs
Who is Queensland Urban Utilities?
Queensland Urban Utilities is the name of the water and wastewater business that services the five local authorities of Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset. Queensland Urban Utilities is jointly owned by the five councils and operates as a statutory authority.
Why are new water businesses being established in South East Queensland?
The Queensland Government's restructure of the South East Queensland water industry includes reducing the number of organisations involved in managing water services. The Queensland Government announced in July 2009 that there will be three local government-owned water distribution and retail businesses operating from July 2010. Queensland Urban Utilities is one of these three businesses and services customers in the Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset service areas.
How often are accounts issued to customers?
Residential and the majority of commercial customers receive their Water and Sewerage Accounts quarterly. If a customer's water consumption is greater than 10 megalitres (ML) per annum the Water and Sewerage Account will be issued monthly.
How do I pay my Queensland Urban Utilities account?
A full range of payment options are available to you when you receive your Queensland Urban Utilities Water and Sewerage Account. These include direct debit, credit card, BPAY, telephone, internet banking, mail and in person. Visit our website for more information on how to pay your Water and Sewerage Account.
How are my water and sewerage charges calculated?
Water consumption charges for residential and business customers in Brisbane are calculated using a tiered pricing system. The tiered system reflects the true cost of treating and supplying water and is made up of a State Government Bulk Water consumption charge, a water access charge and tiered consumption charges based on how much water you use. Visit our website for rates and charges information.
I'm a pensioner. Will I receive a subsidy on my Water and Sewerage Account?
Eligible pensioners can receive a subsidy of up to $120 for the year (or up to $30 for each quarterly bill), off the cost of water access and usage charges for their principal place of residence. Eligibility criteria is available on the Queensland Government’s website. You can download a Pensioner water subsidy application here: http://www.urbanutilities.com.au/~/media/quu/pdfs/application forms/q006892014 qld government pensioner water subsidy application_for web.ashx.
Who do I ring to report water and sewerage emergencies and faults?
Customers need to call the Queensland Urban Utilities emergency and faults number on 13 23 64, available 24 hours a day, 7 days a week.
How do I check to see if my water meter to identify leaks?
Water leaks can have a huge impact on consumption if not identified and repaired quickly. Unfortunately in many cases, a leak is hard to detect. A water leak will normally continue to leak 24/7 so the best way to identify it is to watch your water meter during a period in which there should be no consumption. If the dials of the meter continue to turn, then there is water going through the meter and a leak is likely. Visit our website for more information on detecting leaks.
Why is it important to regularly read my water meter?
Reading your water meter can help you to monitor your water consumption, test for a leak and calculate your household or business water consumption per person. Your water meter is generally located on the nature strip outside your boundary line and set in the ground in a black or blue meter box. Visit our website for more information on water meters.