My dog has not boarded before, how will they cope at Petcare Extraordinaire?
We take special care to assist your pet in adapting and coping with its new environment. Our wonderful staff will focus on giving your pet the caring attention to build its confidence as it adjusts to what for many pets can be an exciting environment. For some it can take a few days to get acclimatized but before you know it they are keen to see who else is around.
What happens at Petcare Extraordinaire if my pet is not eating?
We use high quality food for our boarders that majority love. This is Biopet Grain Free mixed with a variety of different minces according to your pets preferred tastes. We also have a BARF option available. If your pet has not eaten after 24 hours we will follow up with more choices like BBQ Chicken or cooked sausages, or our home-cooked pasta or rice with our vegetable combo.
We have an older pet; will they be ok at Petcare Extraordinaire?
Here at Petcare Extraordinaire we pride ourselves on the care and focus we place on your older pet. We will make sure they have easy and frequent access outside and place them in a quieter environment sometimes in reception or in the groom work area away from younger noisey boarders.
How will I know if there are any issues or problems with my pet while I am away?
We take your contact details when you check in and we will endeavour to contact you by phone, SMS or email should we need to make contact with you. If we are unable to get in touch with you in the event of sickness we will contact your vet directly. If your vet is not available, we will locate the nearest Vet available.
What is the best time to bring my pet in?
We are open from 8:00am till 5:00pm daily apart from public holidays. We prefer first timers to check-in in the morning to familiarise themselves with their surroundings and settle in.
Do you give discount rates for long-term boarding or if we have multiple pets?
We have discounts for long term and multiple pets boarding please go to our rates pages.
What if my pet is on some medication?
We are happy to administer medications for a small daily fee, please contact us to find out more.
Are the premises attended after hours?
Yes, we live here!
I have two or more dogs can they stay together?
Yes, we have a limited number of family runs for big dogs and these runs are very popular, we can cater for those who request to separate their pets at feeding or at sleeping times if requested.
Do I need to bring my pets bedding and toys?
At Petcare Extraordinaire we provide everything for our boarders. We prefer that you don’t bring your own bedding or possessions, as they can get lost, soiled and damaged. If you, however, really want to bring your dog’s own bedding/toy, you can do so, as long as you are prepared for them to be damaged or destroyed - please only bring things you are not attached to. However, in winter you are welcome to bring your pets coat if they wear one or we have a selection to buy or hire