When do my seven days for Home Trial begin?
The Home Try-On period will start from the day we post your selection of frames. You will have seven days to try on the frames, see how they fit and obtain feedback from family and friends. Post your Home Try-On frames back to us before the due date provided.
Why does it look like I am being charged freight for Home Try-On frames?
Once you have entered your details and created an account with us any freight charges being applied to your Home Try-On order will be automatically removed.
What happens if the frames are not returned?
If you do not return all the frames in their original condition and within the time frame of seven days from the date the frames were posted to you, then your credit card will be charged for the value of the unreturned frames.