How do I contact Channel Nine?
For general inquiries about television shows or broadcasting you can contact Channel Nine directly:
Channel Nine Sydney (02) 9906-9999
Channel Nine Melbourne (03) 9420-3111
Channel Nine Brisbane (07) 3214-9999
Channel Nine Adelaide (08) 8267 0111
Channel Nine Perth (08) 9449 9999
How do I make a complaint?
Channel Nine values audience feedback as an important way of keeping in touch with community opinion. If your feedback concerns a particular programming matter not covered by the Commercial Television Industry Code of Practice (Code of Practice), such as general scheduling queries or general feedback you should contact us directly through the telephone numbers above.
How do I make a complaint under the Code of Practice?
The Commercial Television Industry Code of Practice sets out a formal complaints process for matters covered by the Code. If you believe Channel Nine has acted contrary to the Code of Practice you should follow the steps below.
You can either:
a) lodge a Code Complaint via the Free TV Website www.freetv.com.au
b) Leave a verbal complaint via your local state switchboard (numbers above)
What information should your complaint include?
Your complaint should include the following information:
• Your name, address and telephone number
• The name of the program, advertiser/product or program promoted
• The station on which you saw or heard the program/advertisement
• The date and time you saw or heard it
• Reasons for your concerns
When should you expect to receive a reply?
Channel Nine will provide a substantive written response to a complaint about matters covered by the Code if the complaint is received within 30 days of broadcast. To trigger the formal complaints procedures for alleged breaches of the Code of Practice your complaint must be received within 30 days of broadcast.
The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice.
What can you do if you don’t receive a reply or you do not consider the reply to be adequate?
If you do not receive a response within 60 days or you do not consider the response to be adequate, you may send your complaint to the Australian Communications and Media Authority (ACMA). The ACMA will need a copy of your original complaint to the station, as well as a copy of the station’s reply.
How do I make a complaint regarding the content of a Television Commercial?
Complaints relating to the content of a television commercial broadcast on Channel Nine should be directed in writing to:
Advertising Standards Bureau
Level 2/97 Northbourne Avenue
TURNER ACT 2612
Phone: (02) 6262 9822 (Enquiry only - telephone complaints not accepted)
Fax: (02) 6262 9833
E-mail: Please use online form on website: