integrated Living Australia Ltd - Customer Service Centre

Supporting Individuals. Enriching Communities.
Business Summary
We provide vital support for carers.
About Us


We live and work in your community and take the hard yakka out of getting older at home with individual health management and in home support as you need it. Our local connect centre is on hand to assist you with any questions you might have in regards to finding support for yourself or a loved one.


Please click here to see a list of our locations.

With Integratedliving, you can access a range of programs:

  • Staying connected - helping you remain involved in your community.
  • Staying healthy eating well - a range of nutritious meals delivered including international and national flavours for something different.
  • Memory wellness - a healthy brain better supports a healthy body.
  • Carers wellness - helping you better understand the changes to memory and the way we think, as we get older.
  • Foot wellness - they have done the hard yards, so we help you to reduce foot pain and remain independent.
  • ATSI wellness - looking after your brain and helping you to keep your stories, culture heritage and knowledge intact.
  • Home care packages to support you to remain independent, be it help around the home or personal support. Even someone to take you shopping or help with rehabilitation.
Are your services government funded?
The Australian government subsidises a range of aged care in Australia allowing for government funded aged care services for many people. Any fees and eligibility for subsidies will be discussed and agreed upon with your service provider before you receive the relevant services.
Can you help a family member who has been in hospital and needs some assistance at home?
Our transition from hospital to home service is ideal to help with settling in at home safely and with confidence.
Do you provide a service in my area?
Integratedliving is an award winning not-for-profit organisation, providing vital services for older people and their carers across rural, regional and remote areas of Australia. You can easily find your locally available services here.
What is a probity check and how is it done?
This is a Federal Police check processed by Integratedliving upon successful employment. If your position is within Care Services, you will also need to provide us with evidence of a completed working with children check.
What information do I need to provide about my identity for the police check?
We require 100 points of identification, which includes an Australian Drivers Licence, Birth Certificate or Passport. Please note these documents do not need to be signed by a Justice of the Peace. You are required to provide documentation in regards to your identification to the value of 100 points as outlined in a police check. This could include your Drivers Licence and Birth Certificate or Passport.
What is the hourly pay rate for a Community Care Professional/Domestic Care Worker?
You will be paid under the Social, Community, Home Care and Disability Services Industry Award 2010.
Notable Achievements
{ "classification": "AWARD", "description": "HESTA Nursing Awards 2016 - Team Excellence, Food Services" }
{ "classification": "AWARD", "description": "Ageing Asia 4th Eldercare Innovation Awards 2016 - Best Dementia Care" }
{ "classification": "AWARD", "description": "Aged & Community Services Awards 2016 - Winner in 3 Categories" }