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Business Summary
The Importer specializes in casual & contemporary furniture and home accessories of stylish & modern designs at affordable prices.
About Us
FAQs
Do you ship Australia wide?
Most products will be shipped Australia wide, there are some exceptions namely larger pieces of furniture
What happens if I am not at home at the time of the delivery?
Unless it is clearly stated that the product can be left unattended at the delivery address, all deliveries require someone to be present to sign and accept the goods. The Importer delivery service or a third party courier will make direct contact with the customer to schedule a suitable day and time for delivery. If no one is available at the designated time, delivery will be returned and another delivery fee may be charged for subsequent deliveries.
What happens if my goods are faulty and damaged when delivered?
We will replace the goods or make full refund, if: The goods are faulty or damaged The goods don't match the description The goods are not fit for the intended purpose The Importer is not liable for any loss and/or damages during delivery Please be aware that if a product is to be returned, the buyer is responsible for paying for the return shipment. *please email us at salest@theimporter.net.au to know more about our shipping and returns policy.
What is your Return policy?
All our products come with a 14-day “satisfaction guarantee” where no questions asked on returning. If you are not satisfied for any reason, please return the product (s) in their original condition and packaging within 14 days for a full refund. Note that the delivery charge will not be refunded upon returning the product.
At A Glance
Importing furniture for over 35 years
Casual & contemporary furniture & home accessories
Stylish & modern designs
Affordable everyday prices
Servicing the whole of Tasmania
Payment Methods
Cash
Direct Deposit
EFTPOS
Mastercard
Visa
PayPal