Business Summary
Emergencies and Supply Interruptions
About Us

Horizon Power is a Government Trading Enterprise which generates, distributes and retails electricity to more than 47,000 connections.

We supply electricity to more than 100,000 residents and more than 10,000 businesses in regional towns and remote communities across Western Australia. Our service area is vast, approximately 2.3 million square kilometres, which means Horizon Power services the biggest area with the least amount of customers in the world. For every 53.5 square kilometres of terrain, we have one customer.

We operate in the Pilbara, Kimberley, Gascoyne, Mid West and the southern region of Western Australia which includes the Southern Goldfields, Esperance, Hopetoun and Norseman. We have regional depots based in Karratha, Broome, Kununurra, Carnarvon, Esperance and Port Hedland, with administrative support being delivered from Perth.

We maintain three systems connected in the East Kimberley (Kununurra, Wyndham and Lake Argyle), two rural systems (Esperance and Hopetoun), the North-West Interconnected System between Port Hedland and Karratha and 32 microgrids, or isolated power systems. The systems are exposed to intense heat and cyclonic conditions in the north, and ravaging storms in the south.

Our decentralised delivery model ensures we have a presence on the ground so that we can respond immediately to local issues and tailor our services to customers’ individual requirements. We employ people who live and work in the community and who intimately know your energy needs.

The way we generate electricity varies between our major interconnected systems and our microgrids, with most mainstream towns serviced by gas and smaller communities by diesel. Increasingly, renewable forms of energy are also being harnessed. 

What We Do
Horizon Power is committed to providing safe and reliable electricity to all of our customers across regional and remote Western Australia in the most efficient way possible.
FAQs
Why should I register?
By knowing that you require life-support equipment at your premises, we will endeavour to contact you prior to any planned power interruptions. This will give you the opportunity to enact a back-up plan. Your needs will also be considered when planning power interruptions and restoring power after an interruption.
How do I register?
You and a medical professional will need to provide us with a completed application form. If you have any questions, please contact your local Horizon Power office or by calling us on 1800 267 926.
Can I view my previous power bills?
With My Account you can easily check your account balance, view previous bills and look at your payment history. You will be able to view any requests you have raised with us and view your billed electricity consumption. Alternatively, you can speak to a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays. Remember to have your account number handy when you call us.
How do I remove myself from the Life Support register?
Please phone 1800 267 926 to speak with a customer service representative or send your request in writing to enquiries@horizonpower-reply.com.au
Can I access my electricity account online?
My Account allows you to perform a number of simple self-service functions online at your own convenience by accessing your account 24 hours a day, 7 days a week. Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays.