What are the visiting hours in the facility?
Visitors are welcome any time. This is a home not a medical institution and we encourage and welcome visitors 24/7.
I am worried about letting strangers into my house, how do I know they are okay?
All Glenview staff members are carefully selected. This ensures we always recruit staff that have the right attitude to helping people their lives to the full. In addition to this, all staff members are qualified to do the job we employ them to do. They must also have a national police check which is checked by our human resource team to ensure it meets the standards for working in aged care. The police check must be renewed every 3 years.
I want to know more about Glenview services who should I speak to?
Contact our Administration Team and they will point you in the right direction. You can also send your questions via our contact page here.
What if I don’t like the staff who visit me?
We work closely with you to ensure you have the right people helping you. If you are having problems with a staff member your case manager will address the issues.
Can my dog move into Glenview with me?
We welcome animals visiting. Our more unusual visitors have been retired race horses, alpacas and hens laying eggs in the foyer! On occasion we have had dogs and other animals move into Glenview with their owners; we consider all requests but don’t necessarily accept all pets. As this is shared accommodation we need to make sure that the pet also fits in with our other residents so we often have a “probation period” for animals to make Glenview suits them and they suit us!
If I move into Glenview can I still go on a holiday?
When you move into Glenview it is your home and you are able to come and go as you choose. This includes overnight visits to family and friends as well as longer holidays.
What help can you give me at home?
We can provide any assistance that you need to help you live the life you choose and remain in your own home. This can range from putting out the rubbish bins to organising help and support from organisations all over Australia, so you can go on a holiday and still receive respite and assistance.
Are single rooms available or will I have to share?
All Glenview rooms are single rooms. They either have their own en-suite or a bathroom shared between two rooms.
Can I have my own private phone?
Each room has a telephone connection and the phone has its own number so families can phone directly into the resident’s room.
What provisions are there for married couples?
There are some rooms with interconnecting doors which can be used for married/de facto/ LGBTI couples if available. When couples move into Glenview every effort is made to ensure they have the privacy and opportunity to spend quality time together whenever they choose. Wherever possible we try and accommodate couples close together.
Are the bathrooms shared or are there en-suites?
Glenview has both private en-suites and en-suites shared between two rooms.