Energy & Water Ombudsman NSW (EWON)

Business Summary
We provide a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.
About Us

The Energy & Water Ombudsman NSW (EWON) is the government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.

EWON was founded in 1998 as an industry-based Ombudsman scheme, to independently resolve complaints about members of the scheme.

As an Ombudsman scheme, we work towards a fair and reasonable outcome for all parties. We are an independent body – we are not a consumer advocate, nor do we represent industry.

What We Do
 disputed accounts, high bills 

§ debts, arrears 

§ disconnection or restriction of supply 

§ actions of a provider that affect your property 

§ reliability of supply 

§ quality of supply (including claims for compensation) 

§ connection or transfer issues 

§ negotiated contracts 

§ marketing practices 

§ poor customer service.