The Energy and Water Ombudsman Queensland (EWOQ) was first established as the Energy Ombudsman Queensland (EOQ) on 1 July 2007, to provide a free and independent dispute resolution service for small electricity and reticulated gas customers in Queensland. On 1 January 2011, our jurisdiction was expanded to investigate complaints about water suppliers in south-east Queensland, and EOQ became EWOQ. On 1 January 2016, our jurisdiction was further expanded to investigate privacy and credit reporting complaints.
The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier. We are committed to providing an effective, efficient and confidential service for residential and small business energy customers across Queensland and water customers in south east Queensland.
The EWOQ functions which are legislated under the Energy and Water Ombudsman Act 2006 are:
- Receive and investigate energy issues in Queensland and water issues in south east Queensland
- Manage dispute resolution between customers and energy and water entities
- Promote the services of EWOQ
- Identify systemic energy and water issues.