How does a hire work?
On your chosen date we will arrive to set up your castle before time noted. We need to run through operations of the castle and make sure all safety guidelines are understood and will be adhered to before we set up. A copy is kept by the hirer and a copy sent back to office files.
How much room do we need?
Depending on which castle is chosen the minimum required space is 5m x 5m, away from any trees, buildings or objects that could cause the castle to be damaged or be dangerous. If you are not sure on what size will fit at your venue one of our staff members will be happy to come and measure for you at no cost.
What happens if it rains on the day?
We will call on the morning of the chosen date to speak about the weather. Safety is of upmost importance! If the rain is light we will let you make the decision. We have removable rain covers that can be used. If you do decide that you will not take delivery of the castle there will be no charge. If however you do take delivery of the castle and weather does not permit you to use the castle there will be no refund.
Are you insured?
Yes we have 10million dollars in public liability. If higher is required this can be arranged please just ask our operator how.
Are you castles safe?
All of our castles meet Australian standards. Our electrical equipment is tagged and tested regularly and our extension leads are fitted with a RCD unit (cut off switch in case of electrical current problems). Safety mats are provided around entry step to castles. But with all equipment the hirer is responsible to follow through with safety instructions given at all times.