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Take control of your television viewing with 9Now - the only destination for live streaming and exclusive on demand content from all of Nine's TV Channels.
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What information should your complaint include?
Your complaint should include the following information: • your name, address and telephone number • the name of the program, advertiser/product or program promoted • the station on which you saw or heard the program/advertisement • the date and time you saw or heard it • Reasons for your concerns
When should you expect to receive a reply?
Channel Nine will provide a substantive written response to a complaint about matters covered by the Code if the complaint is received within 30 days of broadcast. To trigger the formal complaints procedures for alleged breaches of the Code of Practice your complaint must be received within 30 days of broadcast. The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice.
What can you do if you don’t receive a reply or you do not consider the reply to be adequate?
If you do not receive a response within 60 days or you do not consider the response to be adequate, you may send your complaint to the Australian Communications and Media Authority (ACMA). The ACMA will need a copy of your original complaint to the station, as well as a copy of the station’s reply.
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