GAS FAULTS

Gas Faults - Phone (24 Hours)

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About Us

AusNet Services is an energy delivery service. We own and operate Victoria's electricity transmission network, responsible for transporting electricity from generation sources - via 49 terminal stations, 13,000 towers and 6,500 kilometres of high-voltage power lines - into Victoria's five lower-voltage distribution networks. 


We also own and operate an electricity distribution network with more than 49,816 kilometres of power lines and 380,000 power poles that feed lower-voltage electricity to 668,000 customers in Melbourne's north east and across all of eastern Victoria. 


In addition, AusNet Services owns and operates a gas distribution network that supplies natural gas to more than 633,184 properties in western Victoria via 10,478 kilometres of underground pipelines.


Electricity

AusNet Services is responsible for maintaining the poles and wires in our distribution area. If you need to report an electricity fault, please email faultsinfoline@ausnetservices.com.au or call 13 17 99 24 hours a day. Please be ready to provide your National Metering Number (NMI) shown on your electricity bill.


If you need to report an electricity transmission tower fault, please call 1800 111 164.

We also provide our customers options to manage their electricity usage. Please go to www.myhomeenergy.com.au for more information.


Gas

AusNet Services is responsible for the gas distribution in Victoria's west. If you need to report a gas fault, please email faultsinfoline@ausnetservices.com.au or call 13 67 07. Before reporting a fault, please make sure your gas meter has not been turned off.


We are currently investing in natural gas assets in Huntly, Avoca, Bannockburn and Winchelsea. To find out more, please visit  Energy for the Regions on our website.


Investors

As an ASX100 company, we are a strong and stable investment opportunity. Find out more about us from our announcements and financial performance reports. You can also visit the Australian Stock Exchange or Singapore Stock Exchange


Careers

AusNet Services is a major player in the Australian energy industry. We are the largest diversified energy infrastructure business in Victoria Australia, and employ more than 2,200 people. We value diversity highly and promote a safe, open and inclusive work environment.


The safety of our people, customers and the communities we serve is at the forefront of everything we do. We are an equal opportunity employer committed to ensuring our people are treated fairly and equitably.


FAQs
How do I update my details such as my mailing address and phone number?
To update your personal details please contact your Electricity Retailer, they will then notify AusNet services on your behalf.
I've received a very high bill, how can I check this?
Any billing enquires need to be directed to your energy retailer who is the company you pay your bill to for electricity or gas. If required they will liaise with AusNet Services directly to assist you in resolving enquires.
I've received a bill from a different retailer and I never authorised to be changed over to this new company, can you fix this?
Please contact the retailer you wish to stay with and ask them to raise an objection to this unauthorised transfer in order to retain you as their customer.
I'm moving into a new property and I want to connect the electricity and gas, I don't know the name of the company that the last people used?
You do not need to use the same retailer; any retailer will be able to assist you with setting up a new account for connection of your property.
How long can it take for my electricital meter to be installed?
New connection service orders can take up to 10 business days from when we accept the service order and paperwork from your Electricity retailer. We have up to 48 business hours to accept the order from when your retailer sends us your service order and all paperwork.
How do I read my meter?
For more information about reading you meter, please browse the following information: - Single phase meters - Dual phase meters - Multiphase meters
What if you can't access my meter?
If we’re unable to safely access your meter, we will advise you of the reason for this by leaving a card in your mailbox.
My gas meter needs to be moved how can this be done?
Please contact your gas retailer and request a meter alter position, they will send a request to AusNet services and an appointment will be organised to provide you with a quote.
What does a distributor do?
Each Victorian distributor maintains specific areas of the state where they are responsible for maintenance and service of electricity or gas supply. If you experience an outage, they are responsible for restoring power to your area.
How long does it take for gas meter to be installed?
A gas meter fix takes 2 business days after receipt of the request from your retailer.