How secure will the payment details be?
Your payment details are sent directly to AAI Limited and are safeguarded by a secure encrypted line. Also, you’re Credit Card or Bank Account details will not be shown on your insurance summary screen.
How do I purchase insurance online?
To obtain a quote or purchase a policy online, simply click on the policy type you’re interested in and follow the on-screen prompts. You will need to agree to the terms and conditions to complete a quote online. If you need assistance during the quote process please use the free click to talk service, this icon is located on the top right hand corner of each page of the quoting screens.
How long will it take to get my policy documents?
Once you’ve purchased your policy online, your policy documents, including the product disclosure statement and policy wording and your policy schedule should be received by post within 5 business days.
Is my application online secure?
Yes, your application is sent directly to AAI Limited and is safeguarded by a secure encrypted line
What do I do if I need to make a claim?
If you need to make a claim, please make sure you have your policy documents to hand when you call. You can notify us by phone as soon as you can on 13 50 50. We are available 24 hours 7 days per week. To find out more visit our How to Claim page.
What payment options are available for purchasing insurance?
You can pay for your insurance online using your American Express, MasterCard or Visa Card or by Direct Debit from your bank account. Please note that for one-off Travel Insurance policies, payment can be made by credit card only. We have a range of payment options and do not charge any extra to pay by Instalments.
How do I retrieve a saved quote online?
You save a quote by entering your email address at the end of the quote you complete, you will then receive the quote details and the link in your nominated email account, where you can then retrieve the quote. The quote is based on the information you provided. Any changes, including the policy start date, may affect the quote.
What other vehicle information can I use to purchase a Green Slip?
You can provide your VIN Number, Engine Number or Chassis Number.
What if I don’t have the information required for my Green Slip?
You will still be able to obtain a Green Slip quote if you don’t have the required identifiers, but you will not be able to purchase a policy.