We independently accredit, assess and monitor aged care services subsidised by the Australian Government. We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.
The Commission replaces the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. Combining these functions into one independent agency strengthens the focus on consumers, streamlines regulation, supports better engagement with consumers and providers, and promotes transparency.
From 1 January 2020, aged care approval and compliance functions will transfer to us from the Department of Health.
Making a complaint
- Lodge a complaint
- The complaints process
- How to make an effective complaint
- Services available to help you to make a complaint
- Referrals to other organisations
- Aged Care Complaints Guidelines